After a malfunction in our machine, your technical service request starts when you fill out the form above and reach our company.
Your malfunction call is added to other technical service requests that have been forwarded to our technical service and is added to the order of operations.
The time our technical service will intervene in your faulty machine is determined according to the following priorities.
ALL OUR MACHINES WITHIN THE WARRANTY PERIOD HAVE FIRST DEGREE PRIORITY.
*Part replacements are free of charge.
*Travel and accommodation within Istanbul are free of charge.
*Technical service outside of Istanbul is free of charge, transportation and accommodation fees are charged.
*Consumables are not covered by the warranty. (Print Heads, Damper, Cap, Head Cables, Paint Hose, Paint Engines)
OUR MACHINES WITH AN ANNUAL MAINTENANCE AGREEMENT ARE 2ND DEGREE PRIORITY.
*It includes the elements determined by the terms of the agreement.;
OUR MACHINES WITH EXPIRED WARRANTY PERIOD ARE 3RD DEGREE PRIORITY.
*Our customers who do not have a maintenance agreement.
OUR TECHNICAL SERVICE FEES.
Our customers who supply paint whose warranty has expired from our company;
*Technical service fee within Istanbul: 80 USD + VAT
*Technical service fee outside Istanbul: 150 USD (transportation, accommodation + VAT)
Our customers who do not supply paint with expired warranty from our company;
*Technical service fee in Istanbul: 150 USD + VAT
*Technical service fee outside of Istanbul: 250 USD (transportation, accommodation + VAT).
Outside working hours technical service fee. (Our Guaranteed Machines)
*Technical service fee within Istanbul: 150 USD + VAT
*Technical service fee outside of Istanbul: 250 USD (transportation accommodation + VAT)
Notes;
*In case of a technical service request outside of working hours, it is subject to a fee.
*Technical service will be collected in advance after the machine repair is done.
*Spare part fee will be paid in advance for machines that are out of warranty.
*Parts to be replaced in machines that are out of warranty will be replaced with your approval
*Our Working Hours Weekdays: 09:00 – 17:30 / We do not work on Saturdays and Sundays.